Get the Support You Need to Win MEXT Scholarships
Multiple Ways to Reach Us
Choose the contact method that works best for you. We're committed to providing exceptional support to help you achieve your MEXT scholarship goals.
Email Support
Get detailed help with your questions
mextscholarshipacademy.help@gmail.com
WhatsApp Support
Chat directly with our team
+81 80-8907-4781
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours. The more details you provide, the better we can help you.
Support Information
Common Support Topics
Course Access & Technical Issues
Login problems, video playback, downloading materials
Account & Billing Questions
Payment issues, plan changes, refund requests
MEXT Application Strategy Help
Research proposal advice, deadline questions, strategy guidance
Support Hours
Contact Details
Frequently Asked Questions
Find quick answers to the most common questions we receive. Can't find what you're looking for? Contact us directly.
How quickly can I get started after enrolling?
Immediately! Once your payment is processed, you'll receive login credentials within 5 minutes and can start accessing the course materials right away.
What if I need help with a specific MEXT application?
Success and Elite plan members get research proposal review and feedback. Foundation plan members can post questions in our community forum or upgrade for personalized help.
Do you offer refunds if I'm not satisfied?
Yes! We offer a 30-day money-back guarantee for the Elite course only. If you're not completely satisfied with the program, contact us within 30 days for a full refund.
Can I chat with someone before enrolling?
Absolutely! Chat with us on WhatsApp or send us an email. We're happy to discuss your goals and help you choose the right plan.
Response Time Notice
While we strive to respond to all inquiries promptly, please note that response times may vary based on volume and complexity. For the fastest support, enrolled students can access our dedicated student support portal through their dashboard.
We typically respond within 24-48 hours during business days (Mon-Fri)